Our Support Services

We have established a reputation for ourselves with our ability to service over 96% of Australia in the 40 years we’ve worked in the waste management industry. See what we can do for you with our comprehensive system of support services.

Service Reporting & Diagnostics

Our top-of-the-range service reporting and diagnostics ensures a comprehensive service history is on record for your equipment. This is advantageous for asset valuation and for ongoing service work. We use state-of-the-art remote diagnostics and electronic reporting.

Operator Training

Our well-equipped staff offer onsite training on our waste installations to ensure we meet your compliance requirements and that your operators are confident with handling the equipment we supply.

National Support Structure

With hundreds of clients located throughout Australia, including some of the most remote regions, Waste Initiatives has a comprehensive national network of service techs. Our trained and qualified service representatives are carefully selected to ensure a consistent high standard of workmanship and the fastest possible response times are delivered on a national level.

In-house Service Centre

Our support team is ready and waiting whenever you need a little assistance with your waste management equipment. Give us a call and be greeted with world-class customer service.

Installation & Commissioning

We will attend to your plant installation and commissioning requirements wherever you may be. Location is never an issue.

Plant Upgrades

The development of our advanced design and engineering capability has been invaluable to customers who require plant upgrades or modifications. Refurbishing and repositioning existing equipment as well as the design and supply of new equipment is often called for with upgrades to recycling facilities.

Refurbishments

Our engineering workshop and team are primed for equipment refurbishment. We will soon have your equipment running as good as new.

Breakdown Repairs

We know how important it is for you to be up-and-running at all times. We will quickly attend to any breakdown situations so downtime is limited and won’t hinder your productivity.

Our Service Network

With our national service network covering in excess of 96% of Australia’s population, our service coordinators are able to provide outstanding response times to ensure minimal downtime of your waste & recycling equipment in the event of breakdowns.

Our service reach ensures we are able to maintain our equipment for optimum long-term performance regardless of location.

We are constantly developing our service capabilities to cater for an ever-expanding customer base and the increased demand for after-hours servicing.

A Message from the directors

We are an excellence-driven company committed to delivering quality equipment and providing bespoke waste solutions for our customers.

Our Founding Director Peter has led 34 years of business on the simple premise of providing a “happy customer with a good machine”. This mantra underpins all that we do each and every day. Our team can always be counted on to go the extra mile.

Peter Smith
Managing Director
Dwayne Smith
Financial Director

Make An Enquiry

Find out more about our waste & recycling solutions.

Contact
National Sales
1800 441 100
Email
[email protected]