Privacy Policy

Last updated: 27 March 2026

Waste Initiatives Pty Ltd (“Waste Initiatives”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Scope

This policy applies to all personal information collected by Waste Initiatives, including through:

  • Our website and online forms
  • Email and newsletter subscriptions
  • Content downloads (e.g. brochures, guides, videos)
  • Business enquiries, quotes, and transactions
  • Online purchases and eCommerce transactions
  • Attendance at events, promotions, or competitions
  • Interactions via digital advertising and social media campaigns

Our head office and legal jurisdiction is New South Wales, Australia.

Information We Collect

We may collect the following types of personal information:

  • Your name, company name and job title
  • Contact details (such as email, phone number, business address)
  • Information you provide when submitting a contact form, quote request, or survey
  • Communication preferences and marketing consent
  • Website usage data, such as IP address, browser type, pages visited, and referring URLs
  • Information from cookies and tracking technologies used for analytics and advertising optimisation

We may also collect information about your interactions with our website, emails, and advertisements to help us improve our marketing and user experience.

How We Collect Information

We collect information directly from you when you:

  • Subscribe to our newsletters or updates
  • Download product brochures or other gated content
  • Contact us for quotes, support, or business enquiries
  • Place an order or enter information during checkout on our website
  • Provide information during trade events, promotions, or surveys
  • Engage with our website, advertisements, or social media channels

We may also collect information indirectly through third-party analytics, advertising, or email platforms that help us measure campaign performance and website engagement.

How We Use Your Information

We use your personal information for purposes including:

  • Responding to your enquiries and providing requested services
  • Sending you relevant updates, newsletters, or promotional materials
  • Processing transactions, service requests, or product deliveries
  • Improving our website, marketing, and customer service
  • Personalising your experience with tailored communications
  • Conducting business analysis and campaign performance tracking
  • Complying with legal and regulatory obligations

You may opt out of receiving marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

Electronic Communications & Opt-Out

By providing your contact details to Waste Initiatives, you consent to receiving electronic communications (such as newsletters, offers, and updates) relevant to our products and services.

You can withdraw your consent or opt out at any time using the unsubscribe link in our communications or by emailing [email protected]

eCommerce, Payments and Order Processing

When you make a purchase through our website:

  • Your billing and shipping details are collected and stored within our website platform to process and manage your order
  • This information may be shared with third-party service providers to facilitate payment processing and delivery fulfilment
  • Payment information (such as credit/debit card details) is not stored, processed, or accessible by our website systems

All payment transactions are processed via secure third-party payment gateways. Payment forms are embedded and hosted directly by the payment provider on their own secure infrastructure.

We recommend reviewing the privacy policies of these providers to understand how they handle your personal information. For a list of providers being used on our website you can email [email protected] and request the information before placing an order online.

Disclosure to Third Parties

We may share limited personal information with trusted third-party partners who assist us in:

  • Marketing automation, analytics, and customer relationship management
  • Digital advertising and retargeting campaigns across social and online platforms
  • Email communication and website hosting services
  • Payment processing and transaction services
  • Shipping, logistics, and delivery fulfilment services

These providers are engaged under strict confidentiality and data protection obligations and may process your information only as required to deliver services on our behalf.

We may also use certain data (such as website activity or interactions) to support targeted advertising and remarketing campaigns across digital platforms.

We will never sell your personal information to any third party.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve functionality and user experience
  • Measure website traffic and visitor behaviour
  • Deliver relevant advertising based on your interests
  • Support remarketing and advertising campaigns

You can modify your browser settings to refuse cookies; however, this may limit the functionality of our website.

Data Security

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure servers, restricted staff access, and data encryption where appropriate.

Access and Correction

You have the right to access and correct your personal information held by us.
To make a request, please contact our Privacy Officer using the details below. We may require verification of your identity before releasing information.

International Data Transfers

While our primary data storage and processing occurs in Australia, some of our service providers may operate outside Australia. Where this occurs, we take reasonable steps to ensure that your personal information is handled in accordance with this Privacy Policy and Australian privacy laws.

Complaints and Enquiries

If you have any questions or concerns about our handling of your personal information, please contact:

Privacy Officer
Waste Initiatives Pty Ltd
Email: [email protected]
Address: 48 Magpie Street, Singleton, New South Wales, 2330

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by phone at 1300 363 992.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. The latest version will always be available on our website, with the date of last update clearly indicated.